Response from Christina Nguyen on 8/29/2025

Congratulations on your new home, and thank you for sharing feedback. I’m truly sorry the process felt stressful—especially as first-time buyers. As the listing agent, my role was to represent my seller and follow the purchase contract both parties signed. When the loan documents did not arrive on the scheduled closing date, the seller assessed a per-diem fee as outlined in the contract to cover their own costs. These funds were not retained by me or my team. To address the delay, I set up group communication with your agent and lender, and when discussions grew tense, I worked to de-escalate and keep things professional. Our vendor records confirm the sign and lockbox were removed within three business days of closing, and I’d be happy to provide that documentation if needed. I regret that the experience did not feel smooth and I appreciate the opportunity to clarify the facts. I wish you many happy years in your new home, and I’m always available if you’d like to discuss further

Response from Christina Nguyen on 8/29/2025

Thank you so much for the generous review. I’m truly grateful you trusted me and The Wen Group to relist your San Francisco home after the prior listing expired. Your confidence in our strategy—and your willingness to partner with us on the refresh—made all the difference. From day one, our goal was to earn your trust with clear communication, a data-driven plan, and hands-on execution. I’m glad our team could take ownership of the prep—staging, paint, flooring, lighting, hardware, and the final marketing push—so you didn’t have to carry that burden. Seeing the transformation and a successful sale come together quickly was incredibly rewarding. Thank you again for believing in us and for being such a collaborative, decisive client. Wishing you all the best in your next chapter. If you ever need anything—market advice, vendor referrals, or just a second opinion—I’m always here.